B2B terms of use of the service
Operator
Business name: e-Trading, s.r.o.
Registered office: Jelšová 4951/26, 949 01 Nitra, Slovak Republic
Company ID (IČO): 43 916 309
Tax ID (DIČ): 2022614913
Register: Commercial Register of the District Court Nitra, Section Sro, Insert No. 21920/N
Public contact: via the contact form on the Feedify website at /en/contact.
1. Introductory provisions
1.1. These Terms and Conditions (the "Terms") govern the relationship between the operator of the Feedify service (the "Operator") and an entrepreneur or legal entity that uses the service in connection with its business or professional activities (the "Client").
1.2. Feedify is an online B2B service intended for the preparation, review, management and distribution of the Client's listings to supported advertising portals and for related functions available in the user account.
1.3. Feedify is not intended for consumers. By registering for and using the service, the Client confirms that it is acting in the course of its business or professional activities.
1.4. These Terms form part of the contractual relationship between the Operator and the Client. An individual written agreement takes precedence over these Terms to the extent of any conflict.
2. Basic definitions
Account: the Client's user environment created by registration.
User: an individual authorized to act on behalf of the Client and use its Account.
Offer or listing: the Client's content and data intended to present its products or services through supported portals.
Data source: the source from which Feedify receives the Client's data required to process listings.
Portal: a third party operating an advertising or similar service for which Feedify supports the preparation or distribution of listings.
Portal Service: a specific Feedify service activated by the Client for a selected supported portal.
Credits: Feedify's internal settlement unit used to pay for services and actions identified in the application as chargeable in credits. Credits are not electronic money, a deposit, currency or a financial product.
3. Registration, Account and User authority
3.1. The Client uses Feedify through an Account created by registration. During registration, the Client must provide true, complete and up-to-date information and keep it current.
3.2. The person creating the Account declares that they are authorized to act on behalf of the Client or have the Client's consent to create and use the Account.
3.3. The Client is responsible for protecting login credentials, device security and appropriately restricting access to the Account. We recommend enabling available security features, in particular two-factor authentication.
3.4. The Operator may reasonably verify company, tax or security information where necessary to provide the service, issue invoices, comply with legal obligations or protect the system.
3.5. If the Client's information is false or outdated, or a reasonable security risk arises, the Operator may restrict the relevant operation or access to the extent necessary until the situation is clarified.
4. Formation of the contractual relationship and activation of services
4.1. The contractual relationship is formed by creation of the Account and acceptance of the current Terms in the manner available in Feedify. When activating a paid Portal Service, the Client also confirms the specific offer, scope of the service and price displayed in the authenticated area.
4.2. Before a paid activation, Feedify displays the material parameters of the order so that the Client can decide before making a payment or having credits deducted.
4.3. Activation of a Portal Service is conditional on meeting the conditions displayed in the application, in particular having a sufficient credit balance, completing the required setup and, where applicable, successfully verifying the relevant information.
4.4. The scope of functions may differ between individual Portals according to the technical and commercial capabilities of the particular Portal.
5. Client content and responsibility for content
5.1. The Client is responsible for the lawfulness, accuracy, currency and authorized use of data, text, images and other content that it provides to Feedify or designates for distribution.
5.2. The Client must have all rights and legal bases required to process and publish the content, including personal data, trademarks, photographs and copyrighted works.
5.3. Feedify may check the quality, completeness and technical usability of data and alert the Client to issues. Such checks do not replace the Client's legal, substantive or commercial review.
5.4. If AI assistance is made available within the service, it is a supporting function. The Client remains responsible for the final content of its listings and for decisions made on the basis of recommendations.
5.5. The Operator is entitled to refuse or suspend processing of content that is manifestly unlawful, harmful, technically dangerous or infringes third-party rights or the terms of a supported Portal.
6. Supported Portals and third parties
6.1. Supported Portals are independent third parties. Feedify is not their operator and does not determine their terms and conditions, listing rules, availability or decisions concerning approval or publication of a particular listing.
6.2. The Operator does not guarantee that a Portal will accept, display or retain every listing. The outcome may depend on the Portal's rules, its technical status, the Client's content and other circumstances outside Feedify's control.
6.3. A Portal may change its technical or content requirements. Feedify may therefore adjust support, temporarily restrict a specific integration or request additional data from the Client.
6.4. The list of supported Portals and available options is provided in the current Feedify interface and/or on the public Portals page.
7. Credits, prices and paid services
7.1. Prices of Portal Services and other chargeable actions are expressed in Feedify credits. The price of purchasing credit packages is expressed in the applicable currency.
7.2. The current price, scope of service and any one-off fees are displayed to the Client in the authenticated area before confirmation of a paid action. The public website does not have to contain a public price list.
7.3. An action charged in credits is carried out only where the available balance is sufficient, unless a specific flow provides otherwise. Feedify does not create any entitlement to credit or a negative credit balance.
7.4. The credit balance is a recorded entitlement to use Feedify services. Credits cannot be converted into money, bear interest or be used outside Feedify.
7.5. Bonus or promotional credits may have their own conditions. Unless the application or a specific offer provides otherwise, there is no entitlement to payment of their value in money.
7.6. The Operator may change prices and credit rates in the future. New prices apply only in the manner and from the time communicated to the Client or displayed at the time of order/renewal. Payments already made are not changed retrospectively.
8. Payments, invoicing and taxes
8.1. Credit packages are paid for using payment methods made available in Feedify. A payment is considered successful after confirmation by the relevant payment mechanism and subsequent successful crediting of the credits.
8.2. After a successful payment, the Operator issues the relevant accounting or tax document in accordance with applicable regulations and the Client's information.
8.3. The Client must keep billing and tax information up to date. In cross-border B2B relationships, the tax treatment is determined in accordance with applicable law and verifiable Client information.
8.4. Failure of an informational email does not in itself affect the validity of an already successfully completed payment, the crediting of credits or issuance of the document.
8.5. Payments processed by an external payment service provider are also subject to that provider's technical and security rules. Feedify does not store payment card data beyond the scope necessary under the payment model and integration used.
9. Automatic top-up
9.1. If the Client activates automatic top-up, the Client consents to repeated use of the selected payment authorization within the scope and according to the parameters displayed by Feedify before activation.
9.2. Automatic top-up uses the credit package selected by the Client. Feedify may make an initial payment upon activation and subsequent recurring payments according to the billing model currently displayed.
9.3. The Client may disable automatic top-up. Disabling it does not affect payments and credits that were properly processed before it was disabled.
9.4. A successful automatic top-up does not in itself guarantee that the credit balance will be sufficient for all future service renewals. Feedify may alert the Client to an insufficient balance.
10. Service renewal, insufficient credits and retention
10.1. A paid Portal Service is renewed according to the period and parameters displayed in the application. Renewal is carried out only if the payment and other conditions of the service are met.
10.2. If there are insufficient credits at renewal, the service may enter a grace period. During that period, automatic updates may not be performed; the most recently successfully prepared output may remain temporarily available depending on the specific type of service.
10.3. If the credit shortage is not resolved during the grace period, the Portal Service may be suspended. Suspension means in particular that further automatic updates stop and may mean that the Feedify output for the relevant Portal becomes unavailable.
10.4. Following suspension, Feedify may allow reactivation of the existing service during the retention period. The current rule allows reactivation within 30 days of suspension; after that period, a new purchase of the service and a one-off reactivation/activation fee according to the current offer may be required.
10.5. After a further retention period has elapsed, Feedify may permanently delete runtime data of the terminated Portal Service. A long-term inactive account without services may be closed and deleted after the account-retention period has elapsed, while records required by law or for audit purposes may be retained separately.
10.6. The information displayed in the authenticated Feedify area is authoritative as to the exact current status of the service, the availability of reactivation and any applicable price.
11. Changes to a Portal Service
11.1. The Client may change available service parameters in the manner offered in the application. A change may take effect immediately or from the next renewal period, depending on the type of change.
11.2. The information displayed in the authenticated Feedify area is authoritative as to the available options for changing a Portal Service and when those changes take effect.
12. Cancellation of the company and the entire Feedify Account
12.1. An authorized User may request definitive cancellation of the company and the entire Feedify Account in the application, in the manner specified in the user interface.
12.2. Cancellation is irreversible. Once confirmed, active services, automatic processes and future renewals are terminated and the Account enters the deletion process.
12.3. Where two-factor authentication is active, Feedify may require an additional security confirmation.
12.4. Unused credits are forfeited and are not refunded when the Account is voluntarily and definitively cancelled.
12.5. Even after deletion of the live Account, the Operator may retain separate accounting, tax, security and audit records to the extent and for the period necessary to comply with legal obligations or protect legal claims.
13. Availability, maintenance and changes to the service
13.1. Feedify is provided as an online service. The Operator makes reasonable efforts to ensure its stable and secure operation but does not guarantee uninterrupted availability.
13.2. The service may be temporarily restricted due to maintenance, updates, a security intervention, a failure, force majeure or a third-party outage.
13.3. The Operator may continuously change and develop the service. Changes that materially affect the paid scope or the Client's rights will be communicated in an appropriate manner.
13.4. More detailed rules on operations and support are set out in the current Feedify SLA. An individual SLA takes precedence where separately agreed with the Client.
14. Security and incidents
14.1. The Operator uses appropriate technical and organizational measures corresponding to the nature of the service and the risks. The public framework is described in the Feedify Security Policy.
14.2. The Client must, without undue delay, report suspected unauthorized use of the Account or another security event through the contact form and take appropriate steps to protect its access credentials.
14.3. No information system can be considered absolutely secure. The Operator therefore does not promise that a security incident can never occur, but undertakes to respond appropriately to identified risks and incidents.
15. Personal data
15.1. When processing its own account, billing, contact and security data, the Operator acts as controller of personal data. Details are set out in the Privacy Policy.
15.2. Where Feedify processes personal data contained in the Client's offer exclusively in accordance with the Client's instructions for the purpose of providing the service, it acts as processor in relation to that data. The applicable terms are set out in the DPA.
15.3. The Client is responsible for having a lawful legal basis for personal data that it provides to Feedify or has Feedify distribute.
16. Intellectual property and license to content
16.1. Feedify, its software, design, database structures, documentation, know-how and related elements are protected by the applicable rights of the Operator or its licensing partners.
16.2. For the duration of the contractual relationship, the Client receives a non-exclusive, non-transferable right to use Feedify within the agreed scope. Without the Operator's consent, the Client may not copy the service, circumvent its protections, reverse engineer it beyond the extent permitted by law, or make the Account available to unauthorized third parties.
16.3. The Client grants the Operator only such non-exclusive license and authorization to process its content as is necessary to provide Feedify, prepare listings and transfer them to the selected Portals in accordance with the Client's instructions.
17. Confidentiality
17.1. Each party protects the other party's non-public business, technical and security information that is confidential by its nature or has been designated as confidential.
17.2. The confidentiality obligation does not apply to information that is publicly known without a breach of duty, legitimately obtained from a third party, or disclosed pursuant to law or a decision of a public authority.
18. Liability
18.1. Each party is liable for breach of its obligations under applicable law and this agreement.
18.2. The Operator is not liable for loss or failure caused in particular by incorrect or unlawful Client data, a Portal decision or outage, a connectivity provider or another independent third party, Client intervention in the configuration, force majeure, or use of the service contrary to these Terms.
18.3. To the extent permitted by mandatory law, the Operator is not liable for indirect loss, loss of profit, loss of business opportunity or reputational harm unless caused intentionally or in another manner for which the legal system does not permit limitation of liability.
18.4. Unless mandatory law provides otherwise, the Operator's aggregate contractual liability for proven direct loss arising from one event or related events is limited to the amount of payments actually made by the Client for the affected Feedify services during the six months preceding the event. This limitation does not apply where prohibited by law.
18.5. Feedify does not guarantee the Client's business results, number of views, enquiries or sales.
19. Suspension or termination by the Operator
19.1. The Operator may reasonably suspend the service or Account where necessary due to non-payment/insufficient credits, a material breach of these Terms, a security risk, unlawful use, protection of third parties or a legal obligation.
19.2. Where possible in the circumstances, the Client will be informed of the reason and given a reasonable opportunity to remedy the situation.
19.3. In the event of a material or repeated breach, the Operator may terminate the contractual relationship. Claims arising before termination remain unaffected.
20. Complaints and communication
20.1. The Client may submit a question, complaint or notice through the Feedify contact form. The Operator will assess it within a reasonable period according to the nature of the matter.
20.2. Feedify may send operational and billing notifications to email addresses stored in the Client's account according to their purpose. The Client is responsible for keeping them up to date.
20.3. Feedify electronic records of an order, service activation, payment, acceptance of terms and relevant system events may serve as evidence of the course of the contractual relationship to the extent permitted by law.
21. Changes to the Terms
21.1. The Operator may change these Terms, in particular due to changes to the service, legal requirements, security, the business model or support for Portals.
21.2. A material change will be communicated to the Client in an appropriate manner before it takes effect unless the nature of the change requires immediate action, particularly for security or legal reasons.
21.3. The current version of the Terms is available on the public Feedify legal page. For a specific legal relationship, the decisive version is the version that was effective and demonstrably made available/accepted under the applicable flow.
22. Governing law and final provisions
22.1. Legal relationships are governed by the laws of the Slovak Republic, in particular the Commercial Code, unless mandatory law provides otherwise.
22.2. The parties will first seek to resolve any dispute by agreement. If they do not reach an agreement, the dispute will be decided by the court of the Slovak Republic having subject-matter and territorial jurisdiction under the applicable procedural rules, unless another permissible jurisdiction has been individually agreed.
22.3. If any provision is invalid or unenforceable, the remaining provisions remain in force. The invalid provision will be replaced by a legally permissible solution that comes as close as possible to its economic purpose.
22.4. This version is effective from: 10 September 2026.